Refund Policy
At StoneGlider, we take pride in the quality of the delicious pizzas we serve from our location at 43 Bedford Street, Westminster, London, United Kingdom with postal code WC2E 9HA. Our refund policy is designed to provide a fair process for handling returns and refunds.
Order Cancellation
If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they are prepared. Once preparation has begun, we are unable to accept cancellations.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or unsatisfactory, please contact us within 2 hours of receipt. It is important that you provide your order number and a detailed description of the issue. We will assess your complaint and, if justified, offer a replacement, refund to your original method of payment, or a credit for future use.
Refunds for Online Orders
For orders placed through stoneglider.site, please contact us via our website or at +44 20 7946 0958 for any refund requests. Refunds for online transactions will be processed to the original payment method within 5-7 business days.
Non-Refundable Items
Please note that delivery charges, if any, are not refundable. Gift vouchers, promotional items, or discounts cannot be refunded or exchanged for cash value.
Return Conditions
To be eligible for a return or refund, the following conditions must be met:
- The complaint must be lodged within the stipulated timeframe as mentioned above.
- Food items must not be consumed extensively. A significant portion of the meal must remain intact and returned in the original packaging.
- Goods such as merchandise must be in their original, unopened condition.
Contact Information
For all inquiries regarding our refund policy, please contact us at +44 20 7946 0958. We are dedicated to ensuring your satisfaction and will respond promptly to address your concerns.
Policy Updates
This policy is subject to change at our sole discretion without notice. The latest version of our refund policy will always be available on our website. We encourage you to review it regularly.
Last Updated
This policy was last updated on March 20, 2023.
Thank you for choosing StoneGlider for your meal. We value your business and are committed to providing you with the best pizza experience.